If you are based in the UK, under the Consumer Protection (Distance Selling) Regulations 2000 (DSRs), you have the right to cancel your order with us, provided you give us written notice within 7 working days of receipt. Notice of contract cancellation under the DSRs must be given in writing to: Notice of Contract Cancellation, Customer Care by email to customerservice@izmaylova.co.uk.
If you wish to talk to a IZMAYLOVA customer care representative please call +4402031765264 or email customerservice@izmaylova.co.uk .
For orders cancelled under the DSRs, we will issue you with a full refund. However, you will need to return the entire order to us by secure means to ensure it reaches us in good condition, at your own cost. Cancelled orders should be returned to: IZMAYLOVA Leroy House, 436 Essex Road, London N1 3QP.
All items must be returned unused and in their original condition.
We recommend that you insure the return shipment as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them at our warehouse. In case of dispute, we also recommend you retain proof of sending. Refunds will be issued within 30 days of us receiving your cancellation notice. If we do not receive the cancelled order back, we will arrange to have it collected from you at your cost.
Please note you may only use your right to cancel the order under the DSRs if you give us formal written notice of cancellation within 7 working days of receiving the order, by email or post as described above.
How to return the item (ready to wear)?
Items should be returned unused and with all IZMAYLOVA garment tags still attached. Returns that are damaged or soiled may not be accepted and may be sent back to the customer and/or a refund refused.
Where provided, belts and any designer packaging such as authenticity cards, and price tags should be included with your return.
MADE TO MEASURE
We do NOT accept returns or exchanges on made – to measure measurement garments. Once you have approved the size, colour and length, it indicates that you are completely satisfied with your order, and want your garment shipped to you.
IZMAYLOVA is willing to return a garment based on a manufacturer defect only. We closely inspect every piece of merchandise that is ordered here at IZMAYLOVA. All merchandise that is ordered is in brand new condition. If you feel your merchandise is defective, you must contact us within 3 days after you receive your order. If our staff finds that the merchandise is damaged or defective, we will get a new order out to you as quickly as possible. If we find that the merchandise is not defective in any way or has been worn, altered or misused, then the merchandise will be shipped back to you. IZMAYLOVA will incur shipping charges on damaged or defective merchandise, and will reimburse their customer’s if supplied with the proper shipping receipts. IZMAYLOVA will not incur shipping or insurance charges on merchandise that is found to be damaged, worn, altered or misused by the customer, and will charge the credit card information that we have on file for those fees.
Since each of our garments are made at the time of ordering, IZMAYLOVA must enforce a strict no exchange, no refund, and no return policy. Should you return the garment without verbal and/or written authorization to do so, and there is not a manufacture defect, you will still be obligated to pay the full purchase price of the garment. Refusal or non-deliverable merchandise will also be subject to the full purchase price.
